What will happen when you uninstall and re-install the app?

This article explains what happens to your data and billing when you uninstall and later reinstall the GV app.

I. Uninstalling the App

When you uninstall the app, your data is not deleted immediately.

• All app data is retained for up to 90 days, in accordance with our data retention policy.

• During this period, you can reinstall the app and continue using your existing data.

II. Reinstalling the App

After reinstalling the app:

• You will be prompted to select a pricing plan again.

• You must approve the charge to reactivate the app and access its features.

III. Billing After Reinstall

Your charges after reinstalling depend on the plan you select:

• Same plan as before uninstalling
  Billing continues based on Shopify’s standard rules for the selected plan. Please refer to the related billing article for details. Shopify Rule

• Upgrade or downgrade to a different plan
  If you choose a higher or lower plan, the charge will be prorated based on:

  • The price difference between plans

  • The number of days remaining in the current billing cycle
    This follows Shopify’s billing rules.

If you need further assistance, feel free to contact us at support@govalos.com.