Payment & Refund Policy

Modified on Fri, 30 Dec 2022 at 06:56 PM

I. Payment

  • Since our apps are using the Shopify Payment system, we have to follow all of their Policies, therefore please read here for more details.

  • In case you're having any issues with your charging/payment procedure, please contact the Shopify support team as soon as possible. Also, kindly notify us via our email at

  • For upgrading and downgrading concern(s) during the billing period, note that you will never be double charged, and please refer to the link here from Shopify Help Center.

II. Refund

Please keep in mind that you have agreed to our Terms of Service once you approved the Shopify charge. All charges made on the Govalos product can NOT be canceled.


  • You should contact us via our email to describe your problem(s).

  • The scope of work is based on the Support Policy (information above). All processes must follow the Support Policy in order to get the final confirmation from both sides.

  • During the progress of support, you have to understand all standards and the Abuse rules (refer to our Support Policy).

  • If our support team confirms that they are unable to fix the problem.

  • All bugs need to be considered within the scope of work (please review the Support Policy).


  • You changed your mind about the purchase, or you chose not to use the product anymore, or you find that our product does NOT suit your needs after the free trial period.

  • Your descriptions are detected as “out of scope” (please review the Support Policy)

  • You did NOT contact the support team for help.

  • You are unable to show proof, or screenshots of broken/missing parts.

  • You are unable to show proof or screenshots related to your bugs.

  • You do NOT want to share your staff account and collaborator account for us to check the issue.

  • You repeatedly installed and uninstalled our products, and ask for a refund.

  • You repeatedly send the same contents and negotiate for a refund (full refund or partial refund).

  • You express your behaviors in some ways showing an intention to cause a threat to Govalos.

  • You express your behaviors in some ways threatening the Support Team.

  • You say that you install the wrong product, and want to get a refund. You should check out your order carefully before making the payment.

  • Besides recurring application charges, for usage charges, you have to top-up your money to your account, so this charge will not be refunded. In order words, these charges are variable based on how much you're using the app.

If you have any further concerns, please feel free to contact us via email at

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