Does Govalos support multiple currencies?

Modified on Wed, 08 Feb 2023 at 06:11 AM

Yes, we conducted tests using Shopify Payments with a native currency converter provided by the Geolocation app (made by Shopify), and everything worked fine. 

However, there are a few things to note as the following:

Display Denomination Values

If your customer's local currency is different from your store's currency, gift card prices are converted by multiplying the gift card amount by the currency conversion rate. Your customers will purchase them and redeem them in their local currency. 

However, the card's denomination values, will not display the converted price. In fact, each denomination value actually is a variant's title of the Gift Card product, and Shopify considers it as text, not a number like the product's price. Therefore, while the product price is converted, the denomination value will remain the same.

1. Product Page

Take a look at a Gift Card Product page from our demo store with USD as its default currency and CAD as the currency selected by the customer. The Gift card product price is $25 USD.

2. Cart Page

The same will happen on the Cart page - the In-cart item's price and Subtotal will display the converted amount, however, the property (variant's title) we use to display the gift card's value (also a text) will display the original price.


Recommendations

  1. Although the above things will not cause any issue to your revenue when using Govalos, in order to avoid any confusion for your customers, you might want to add a disclaimer in the Gift Card's Product description, so your customers know they are paying the desired amount in their selected local currency.
  2. It might be possible to replace the variant's title (text) in the Product page and Cart page to reflect the converted amount of price, however that would need deep customization at the theme level which requires a theme developer.

Gift Card Balances

Due to Shopify's rule, balances on gift cards are always in the currency of your store regardless of the currency used when processing an order

Therefore, when your customer checks their gift card balance, it will be reported in the store currency and the amount in the gift card created will be slightly different than the standard value set when it goes through currency conversions. 

For instance, a $50 USD gift card that went through currency conversion:

Again this will not cause any issues, but we just want to make sure that you are fully aware of.

Note: if you are using a 3rd party currency converter, we highly recommend you test it again to make sure that it can meet your requirements.

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