Managing Customers in Store Credit

The Customers section in Loyalty Programs allows merchants to manage customer wallets, issue store credits, and track transaction history with ease. This centralized view helps you monitor loyalty participation and better understand customer engagement.

Accessing the Customers Section

To manage customers who have joined your Store Credit or loyalty program, follow these steps:

1. Navigate on Loyalty Programs

2. Click on Customers in the left-hand menu

From here, you will be taken to the customer management dashboard.

What You Can Manage in This Section

Within the Customers tab, you can:

• View how many customers have joined your loyalty program

• See customer details such as name and email

• Track each customer’s store credit balance

• Review spent and received credits

• Monitor the customer’s last activity and transaction history

This gives you full visibility into how customers are earning and using store credit.

Adding Customers Manually

You can also manually add customers to the Loyalty Programs system:

1. Click Add customer in the top-right corner

2. Follow the on-screen steps to enter the customer’s information

3. Save to create the customer wallet and begin managing their credits

This is especially useful if you want to reward customers manually or enroll them into your loyalty program outside of automatic flows.

In case you have any further concerns, please feel free to drop us an email at support@govalos.com