We sincerely apologize for the inconvenience you may be experiencing. This issue has been reported by a small number of users and appears to occur randomly during the app installation process.
To resolve the issue, we recommend reinstalling the app using the direct authorization link provided below. Please make sure to replace *** with your actual Shopify store domain name before proceeding.
https://***.myshopify.com/admin/oauth/authorize?client_id=4f062f55ca200ffaf827a40182818242&scope=read_products,write_products,write_gift_cards,read_orders,write_orders,read_gift_cards,read_themes,write_assigned_fulfillment_orders,read_merchant_managed_fulfillment_orders,write_merchant_managed_fulfillment_orders,write_third_party_fulfillment_orders&redirect_uri=https%3A%2F%2Fapi.govalos.com%2Fapi%2Fauth&state=a4d642c7c6de108ea69834e029c8e7fb&grant_options[]=
If reinstalling the app through this link does not resolve the problem, please try installing the app again using an Incognito/private browser window or a different browser profile. This can help avoid conflicts caused by cached data or existing sessions.
Should the issue persist after trying the steps above, please contact us at support@govalos.com and let us know. Our support team will be happy to assist you further.
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